Tinwood Estate
Delivery, Returns & Refunds
- All orders are available for collection between 9-5, Monday-Sunday from our vineyard shop – Tinwood Lane, Halnaker, Chichester, West Sussex, PO18 0NE.
- Tinwood Estate uses DPD for all deliveries. Tinwood Estate will deliver the Product to the United Kingdom (England, Scotland & Wales, excluding Scottish Highlands and Islands). Delivery will be made to the address specified by the Customer at the time of placing the Order.
- Tinwood Estate’s standard delivery charge is £8, unless stated otherwise in writing.
- Tinwood Estate’s standard delivery charge for voucher postage is £2 unless stated otherwise in writing.
- Gift Vouchers are delivered second class via Royal Mail.
- Delivery will normally take place within 3 working days of the date of the Acknowledgement of Order. Tinwood Estate will make every reasonable effort to deliver the Product within 3 working days, and unless it is otherwise agreed in writing, the Customer shall not be entitled to cancel the order in whole or in part on the grounds of delayed delivery howsoever caused, nor shall the Customer be entitled to claim damages or compensation. If Tinwood Estate cannot deliver within 3 working days, we will contact the Customer and keep them updated accordingly.
- The Customer may cancel an Order up to 24 hours from the time the Order is placed providing the Product has not yet been sent out for delivery.
- To return an Order that has already been delivered, the Customer must return the order to Tinwood Estate in the same condition it was received within 14 working days after the delivery date. Tinwood Estate will then reimburse the price of the wine to your credit or debit card within 30 days beginning with the day on which we receive your notice of cancellation or return.
- If the Customer is dissatisfied with the Product, please return it to Tinwood Estate within 30 days after the Product was purchased.
- To cancel your order, you must notify us by email at info@tinwoodestate.com.
- Tinwood Estate cannot accept the return of any opened or used Products.