COVID-19 Re-opening our doors safely…
Yours and our teams’ wellbeing is absolute priority, and you can be assured that as always health and safety has our complete attention. While it’s so important to us that when we re-open from 4th July, we are here to welcome you back with the hospitality that you’ve come to expect, we will be ensuring all preventative measures are in place to minimise the risk of Covid-19.
For some time now, we have been working extremely hard, re-thinking and re-imagining how we can continue to provide the best experience for you when we re-open, while keeping yours and our teams’ wellbeing in mind. From this we’ve prepared and implemented new guidelines that build on our long-standing cleanliness and safety procedures.
Tinwood Director and team
How long does the tour take?
The tour takes 1.5 hours in total and after the tour there will be 1 hour of free time to order more drinks if you would like.
Are you running tastings?
Yes we are running daily tours at 3pm, and weekends 12 & 3 pm for all availability and to book please click on this link: Tinwood tastings
What do I have to wear on the tour?
Anything comfortable and suitable for the weather. No boots are required.
Is there a lot of walking involved with the tour?
There is not a lot of walking involved, and the tour is wheelchair friendly, for elderly people we offer picnic benches next to the tour area, so they can sit down at all times.
Is there public transport to Tinwood?
The closest train station is Barnham or Chichester – taxis are available at the station.
The local bus from Chichester (number 55) takes you to Halnaker crossroads. From here it is 15 mins walk.
Can I bring my child?
Please note our estate is 18 years and over, we don’t have any changing facilities.
Can I bring my dog?
Dogs in the lodges: We allow a maximum of 2 well-behaved dogs per lodge. Please bring your own dog beds as we do NOT allow dogs on our white linen bed sheets or sofa. If any professional cleaning is required after your stay this charge will be reimburse from the guest up till 5 working days after check out.
Dogs on the tour: We are very dog friendly although we cannot guarantee other guest joining your tour. In the unlikely event of some being allergic and requesting the dog to leave the event we have to ask you to put your dog in the car.
Can I change my vineyard tour booking?
Yes please send us an email to firstname.lastname@example.org please note the first change is free of charge the second change incurs a £10 administration fee. Please check for more info below.
Can I cancel my lodge booking?
Yes if you want to cancel your reservation kindly contact our reservations team on email@example.com please note all changes or cancelation need to be done through email not over the phone, so there will be proof of time and date of cancelation.
- Cancellations made fifteen (15) or more days prior to the date of arrival will incur a 10% charge.
- Cancellations made three (3) to fourteen (14) days prior to the date of arrival will incur 50% charge.
- Cancellations made less than two (2) days prior to the arrival date will incur a 100% charge.
- Cancellations made less than two (2) days after booking 0% charge.
Can I cancel or change my tour booking?
Cancellations made less than two (2) days prior to the arrival date will incur a 100% charge. Should you need to cancel your reservation kindly contact our reservations team on firstname.lastname@example.org
Please note all changes or cancelation need to be done through email not over the phone, so there will be proof of time and date of cancelation.
I have lost my voucher?
- If you have an E-voucher code (e.g. te12345678) this code can be found on your email and printed of as many times as required, we can always resend you your booking email.
- If you have a ‘black card voucher’ treat your vouchers as if they are cash as they cannot be replaced if lost or stolen.
My gift voucher has expired?
- Gift vouchers can be extended for 3 months for free.
- Any additions 3 months at a £10 administration fee.
Can I bring my own wine or food?
Only food and beverages purchased at Tinwood may be consumed at Tinwood during your visit. Please note we have 9 different wines for purchase in the lodges but if guests want to bring there own wines into the estate we charge a £20 corkage fee per bottle.
Health and safety
Visitors must remain within permitted areas and must adhere to our health and safety procedures and guidelines and must follow any instructions given by Tinwood Estate staff members. A Visitor is, however, responsible for his or her own safety and for the safety of any accompanying children.
Is there CCTV?
In the public areas of Tinwood estate and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Tinwood estate and security for all its Clients and staff.
Can I take pictures?
Yes picture are allowed, please check permission with you tour guide if they don’t mind. We do not allow filming/video’s from the vineyard tour.