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Frequently Asked Questions

COVID-19 Re-opening our doors safely…

Yours and our teams’ wellbeing is absolute priority, and you can be assured that as always health and safety has our complete attention. While it’s so important to us that when we re-open from 4th July, we are here to welcome you back with the hospitality that you’ve come to expect, we will be ensuring all preventative measures are in place to minimise the risk of Covid-19.

For some time now, we have been working extremely hard, re-thinking and re-imagining how we can continue to provide the best experience for you when we re-open, while keeping yours and our teams’ wellbeing in mind. From this we’ve prepared and implemented new guidelines that build on our long-standing cleanliness and safety procedures.

COVID-19 Statement

Please read the following planning and preparation as we embrace a new normal. The safety and well-being of our guests is of paramount importance to us and we have always maintained the highest standards of cleanliness and hygiene throughout our tasting room and lodges. We are now working to establish and implement a number of additional measures across our estate to keep you safe from the risks associated with COVID 19, following the Government guidelines. Our aim is for you to feel confident and comfortable returning to our vineyard, as well as our am returning to their workplace. We expect our guests, members and staff to comply with our efforts and measures to prevent both transmission and onward contamination of the COVID-19 virus and ask that you consider the below at all times:

Be together, safely spaced. Enjoy yourselves & respect others.

We ask that you kindly respect other guests and our teams during your stay. And, if you are questioned about your actions, please have the grace to accept this as part of our on-going desire to keep everyone safe.

When you arrive at the estate you may be asked to wait a moment – this will be to ensure we maintain appropriate physical distancing between our guests. Our aim will be to get every guest checked-in swiftly and efficiently so we will simply ask you take a moment for a short stroll around the grounds, or if you prefer, to wait in your car.

As the Government guidelines unfold, we expect these measures will evolve and alter and we will adapt and update them accordingly. If you have any further questions or would like further information about the above, please contact the Manager.

What happens to my booking during lockdown:

All booking between 28 March 2020 and 4 July 2020 will be cancelled and a voucher will be emailed to your booking address, vouchers can ne used in the next 24 months and if guest request an refund will be given. After 4 July our normal cancelation policy will come in place, see cancelation policy lodges and tours below

 

What new cleaning measures have been introduced to keep me safe from the risk associated with Covid-19?

Your bedroom will be cleaned with extra care. We have removed non-essential items to minimise any contamination risk and we have placed individual amenity bottles and sanitizing wipes and antibacterial handwash in bedrooms and bathrooms, please feel free to take any that are partly-used home with you and if you need more during your stay, please ask.

If you would prefer we didn’t enter your bedroom to service the room during your stay, please let us know at check-in. Unless otherwise requested, our housekeeping service will continue as normal, now only entering a room when it is empty of guests.

We have developed our cleaning programme throughout all the public areas with increased frequency of disinfection in areas of high touch points, including door handles and bannisters. You will see hand sanitisers provided throughout the hotel, please use these regularly.

How will you enable social distancing?

Social distancing measures will be in place in all public areas with a one-way system throughout the hotel, where possible.

Signage will be displayed in all public areas to remind you of social distancing measures and ensure your safe passage.

We have reduced the number of tables in the restaurant, lounges and bars and encourage use of our outdoor space at all times, weather permitting.

All table reservations must be booked before arrival and timings may be staggered to allow for physical distancing. Please note if you arrive without a reservation you may be asked to wait or be turned away.

Can you reassure me that the team looking after me are fit and well?

We are working to the Government’s Covid-19 Secure Workplace guidelines and our team will be trained to understand the risks posed by COVID-19 and how to carry out our enhanced measures while maintaining our high levels of service in this new environment. In addition all team members must:

* Wear PPE as appropriate

* Wash their hands regularly as trained and in line with government guidelines

* Stay at home if they are unwell and follow official guidance on self-isolating

* Limit physical contact and maintain social distancing, wherever possible, with other team members and guests

What should I do if I feel unwell during my stay?

Please inform a member of the team immediately. An Isolation room has been set up for any guests who display symptoms where they can await further assessment by 111.

Will this stay be different to previous visits?

We will continue to offer you the warmest welcome and will be delighted to welcome you back. The hotel will look a little different and you will spot things around the buildings that you may not have seen previously such as hand sanitisers and screens. We ask that all our guests comply with our efforts and measures to prevent both transmission and onward contamination of the COVID-19 virus.

Tinwood Director and team

How long does the tour take?

The tour takes 1.5 hours in total and after the tour there will be 1 hour of free time to order more drinks if you would like.

Are you running tastings?

Yes we are running daily tours at 3pm, and weekends 12 & 3 pm for all availability and to book please click on this link: Tinwood tastings

What do I have to wear on the tour?

Anything comfortable and suitable for the weather. No boots are required.

Is there a lot of walking involved with the tour?

There is not a lot of walking involved, and the tour is wheelchair friendly, for elderly people we offer picnic benches next to the tour area, so they can sit down at all times.

Is there public transport to Tinwood?

The closest train station is Barnham or Chichester – taxis are available at the station.

The local bus from Chichester (number 55) takes you to Halnaker crossroads. From here it is 15 mins walk.

Can I bring my child?

Please note our estate is 18 years and over, we don’t have any changing facilities.

Can I bring my dog?

Dogs in the lodges: We allow a maximum of 2 well-behaved dogs per lodge. Please bring your own dog beds as we do NOT allow dogs on our white linen bed sheets or sofa. If any professional cleaning is required after your stay this charge will be reimburse from the guest up till 5 working days after check out.

Dogs on the tour: We are very dog friendly although we cannot guarantee other guest joining your tour. In the unlikely event of some being allergic and requesting the dog to leave the event we have to ask you to put your dog in the car.

Can I change my vineyard tour booking?

Yes please send us an email to nfo@tinwoodestate.com please note the first change is free of charge the second change incurs a £10 administration fee. Please check for more info below.

Can I cancel my lodge booking?

Yes if you want to cancel your reservation kindly contact our reservations team on info@tinwoodestate.com please note all changes or cancelation need to be done through email not over the phone, so there will be proof of time and date of cancelation.

  • Cancellations made fifteen (15) or more days prior to the date of arrival will incur a 10% charge.
  • Cancellations made three (3) to fourteen (14) days prior to the date of arrival will incur 50% charge.
  • Cancellations made less than two (2) days prior to the arrival date will incur a 100% charge.
  • Cancellations made less than two (2) days after booking 0% charge.

Can I cancel or change my tour booking?

Cancellations made less than two (2) days prior to the arrival date will incur a 100% charge. Should you need to cancel your reservation kindly contact our reservations team on info@tinwoodestate.com

Please note all changes or cancelation need to be done through email not over the phone, so there will be proof of time and date of cancelation.

I have lost my voucher?

  • If you have an E-voucher code (e.g. te12345678) this code can be found on your email and printed of as many times as required, we can always resend you your booking email.
  • If you have a ‘black card voucher’ treat your vouchers as if they are cash as they cannot be replaced if lost or stolen.

My gift voucher has expired?

  • Gift vouchers can be extended for 3 months for free.
  • Any additions 3 months at a £10 administration fee.

Can I bring my own wine or food?

Only food and beverages purchased at Tinwood may be consumed at Tinwood during your visit. Please note we have 9 different wines for purchase in the lodges but if guests want to bring there own wines into the estate we charge a £20 corkage fee per bottle.

Health and safety

Visitors must remain within permitted areas and must adhere to our health and safety procedures and guidelines and must follow any instructions given by Tinwood Estate staff members. A Visitor is, however, responsible for his or her own safety and for the safety of any accompanying children.

Is there CCTV?

In the public areas of Tinwood estate and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Tinwood estate and security for all its Clients and staff.

Can I take pictures?

Yes picture are allowed, please check permission with you tour guide if they don’t mind. We do not allow filming/video’s from the vineyard tour.

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