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Privacy and Cookie Policy

Privacy & Cookie Policy


Tinwood Estate Farm is committed to protecting and respecting your privacy. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described below, and in a way that is consistent with our obligations and your rights under the law.

This Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which we collect, use, and process personal data relating to users (referred to in this policy as “you”) on the Tinwood website, (“our website”) and related services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation, and any other applicable legislations, the data controller is Tinwood Estate, Halnaker, West Sussex, PO18 0NE.

What Does This Policy Cover? 

This Privacy Policy applies only to your use of our website. Our website may contain links to other websites. Please note, if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

This Policy applies to anybody who browses our web pages or who provides personal data via our shop portal and website It also applies to those who request communication via our website, order products via our website, post material on our website, and personal data processed in pursuit of our own marketing and business development efforts. We may also ask you for personal data when you report a problem on our website.

This website is not intended for children, and we do not knowingly collect data relating to children.



We may collect and process the following data about you:

Information that you provide by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, search for a product, place an order on our website, enter a competition, subscription to our newsletter, promotion or survey and if you report a problem with our website. The information you give us may include your name, address, date of birth, e-mail address and phone number, financial and credit card information and other personal information.

Information we collect about you. With regard to each of your visits to our website, we may automatically collect the following information:

IP Addresses and Cookies 

We may collect information about your computer, including your IP address, browser type, time zone setting, browser plug-in types and versions, operating system, and platform to monitor website performance. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Products you viewed or searched for and page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time).

Our website uses cookies to distinguish you from other users of our website. This helps to provide you with a more personalised experience when you browse our website and also allows us to improve our website. Please read our Cookies Policy for more information.

Other Sources

Information we receive from other sources. We may receive information about you if you use any other websites we operate or any other services we provide. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.



We use your information to:

  • Provide information about our products and services to you;
  • Keep you informed about news and events that we think you may find interesting;
  • Carry out our obligations arising from any agreements entered into between you and us;
  • Communicate with you;
  • Administer our site and for internal operations;
  • Keep our site safe and secure;
  • Comply with legal and regulatory obligations; and
  • For security and to check your identity.



Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is any information about you that enables you to be identified. Personal data covers information such as your name and contact details but also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you believe, or reasonably suspect, that your password is known to someone else, you should immediately change your password and inform us.

You may access our website without providing any personal data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, read more below about our Cookie Policy.

How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Name, email address, and postcode: We will keep this data until we stop producing and sending newsletters or until you opt-out

Mailing lists: After registering subscribers will receive emails about the topics they expressed interest in or relevant related items. Any emails will include details on how to unsubscribe or edit their personal details. Users can choose to unsubscribe from Tinwood emails at any time. They may do this immediately by clicking the “unsubscribe” button at the bottom of emails or by contacting us with details.

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. We will retain your information for as long as your account is active or as long as needed to supply our products or services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Terms and Conditions.

Where We Store Your Personal Data

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees operating outside the EEA who work for us. Such employees may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information we hold is stored on secure cloud servers.

Control of Personal Data

You have the right to ask us not to process your personal data for marketing purposes. We will always inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

In addition to your rights under the Data Protection Legislation, set out above, when you submit personal data via our website, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).

 Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If Tinwood Estate sells, transfers, or merges parts of our business or assets, in which your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or terms and conditions of business and other agreements; or to protect the rights, property, or safety of Tinwood Estate, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



This Privacy Policy should tell you everything you need to know, but you can always contact us at

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.



Our website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data are protected and always respected.

By using our website, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our website for tailored advertising, marketing, or analytics services. For more details, please refer to the table below. These Cookies are not integral to the functioning of our website and your use and experience of our website will not be impaired by refusing consent to them.

All Cookies used by and on our website are used in accordance with the current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up at the top of the homepage requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our website may not function fully or as intended.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

You decide which cookies we use – We understand that not everyone wants to see targeted adverts or contribute to statistics on website use, so you can configure cookie settings in your web browser.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.



We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.



Tinwood Estate, Halnaker, West Sussex, PO18 0NE


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